Payment
Q1. What payment methods do you accept?
We accept bank cards (credit or debit cards), PayPal (Visa cards, Mastercards and bank accounts). All these payment methods are user-friendly, secure and efficient.
Q2. Can I pay with my bank card or credit card?
Yes, you can pay by your bank card or credit card via Paypal, or you can pay by your credit or debit card directly.
Q3. Can I pay by money order, bank cheque or direct deposit?
We do not accept money order, cheque or direct deposit, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.
Q4. Is your site safe for credit card usage?
Cozsales.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential.
Shipping & Delivery
Q1. When will you ship out my order?
Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.
Q2. Which couriers do you use?
We use EParcel, Aramex, EcomFreight, Allied Express, Regular Mail. Depending on your location and the type of goods you have purchased, Cozsales.com.au will dispatch your goods with 1 of these transport providers.
Q3. Where can I track my order?
You can check the order status via Track Your Order on Cozsales. Or you can check it with your tracking number through the couriers’ official website.
Q4. Can I or my own courier pick up my order from your warehouse?
We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers.
Q5. How do I change the shipping address?
If you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.
My Account
Q1. How do I open an account?
To create a new account, please click on “Register” button on top of the page, and then fill out the appropriate information. You may start shopping once you have created your new account.
Q2. How do I update my account information?
To update your “My Account” , please login with your email address and password. Click the “Account Details” and change your information.
Q3. What should I do if I forgot my login password?
Please click on “Loss Your Password” at the login page, and enter your username or email address. you will receive a link to create a new password via email.
Products
Q1. What should I do if I found the item received is not exactly what was described when I placed the order ?
We apologize for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this mistake as soon as possible.
Q2. Why are your prices so low?
Cozsales.com.au can offer prices substantially lower than you would pay in a retail outlet because we:
Source our products directly from manufacturers around the world;
Purchase in shipments much larger than most retailers to obtain a better price;
Do not involve or rely on any intermediaries to source our products;
Sell on the Internet only which eliminates expensive retail costs.
Q3. Can I still buy a ‘sold out’ item?
Sorry! But if an item is as ‘sold out’ online we’re unable to sell it to you. You can choose another product as we have various product types.
Shopping
Q1. How do I get help?
Our customer support team is here to help you! If you need help, please reach out via live chat or email us at sales@cozsales.com.au. Our hours of operation are Monday to Friday between 11.00am and 9.00pm AEST. Click here to contact us now.
Q2. What if I don’t receive my order or shipping confirmation?
If you haven’t received a confirmation email within 24 hours of placing your order, please check your junk email folder as you may have some filters redirecting certain emails not contained in your address book. Alternatively, our Customer Support team is here to help you!
Warranty & Returns
Q1. How long is your warranty period?
We offer a 30 day change-of-mind period. If the period has elapsed, please contact our customer support team. We will negotiate a solution that is acceptable to cozsales and you including any costs involved.
Q2. What is the procedure for returning my item?
Please refer to our Return Policy online. Please do not return the product directly to the original shipping address.